South East Water – Draft Vulnerability Strategy consultation

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We have developed our new vulnerability strategy over the last six months and have now published the final version on our website.

This is an ambitious plan to support those most in need whether the support needed is financial or non-financial. We have developed this strategy by building on our current support for customers, whilst also ensuring that no customers receiving support will be worse off. Our plan details the existing services we will strengthen and the new services we will introduce.

We’re really grateful for your valuable feedback over the key parts of the draft strategy, which helped us to add in recommendations before the final strategy was submitted.

We can’t thank you enough for your continued support. The feedback you have provided based on your knowledge is vital for us to continually improve and update our strategy.

We will notify you by the end of July how your input has been used and can then share our final strategy.


We have developed our new vulnerability strategy over the last six months and have now published the final version on our website.

This is an ambitious plan to support those most in need whether the support needed is financial or non-financial. We have developed this strategy by building on our current support for customers, whilst also ensuring that no customers receiving support will be worse off. Our plan details the existing services we will strengthen and the new services we will introduce.

We’re really grateful for your valuable feedback over the key parts of the draft strategy, which helped us to add in recommendations before the final strategy was submitted.

We can’t thank you enough for your continued support. The feedback you have provided based on your knowledge is vital for us to continually improve and update our strategy.

We will notify you by the end of July how your input has been used and can then share our final strategy.


  • CLOSED: This survey has concluded.
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Page last updated: 02 Jul 2024, 11:46 AM